Training
We've designed our training programs with your success in mind. Each of our programs includes metrics for desired results and objectives, specific action for achieving goals, and personalized accountability for achievement. Simply put we offer training to specifically identify and address areas of refinement and improvement. We're mindful of your industry and we do our homework to include current industry trends and produce lasting results for your business.
We've outlined our most popular trainings here and are happy to customize any of our programs for your team. Our programs can be modified to meet your needs and we offer one hour, half day, full day or multiple day training to support your end goals.
A sense of humor is part of the art of leadership, of getting along with people, of getting things done."
Review your choices and schedule and then call 610.431.2888 or email to discover how we can help you build a bridge to success.
Popular training topics:
Our customizable programs offered as Keynotes, Full-day Workshops, Half-day Programs or Webinars.
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Communicating for Results
This dynamic communications training program is designed to help professionals learn how they operate, behave and respond to people and situations. Each participant takes an on line survey. It takes ten minutes to complete and is life changing. This twenty page report provides information on keys to managing; keys to motivating; natural and adapted behavioral style and do’s and don’t for communicating.
Desirable Outcomes:
The results of this personal assessment will help you understand the keys to managing; best ways to motivate; natural and adapted behavioral style and do’s and don’t for communicating. Participants will understand the value of diversity, teams, flexing behavioral style, non-verbal communication and managing difficult people.
Participants will learn:
- The four different types of communication styles, which one is most effective for them, and how to adjust to the other three styles to facilitate communication.
- To identify verbal cues and bridge semantic barriers to avoid misunderstandings and miscommunications.
- To identify the styles of others and how to adapt to each of them.
- Keys to managing and motivating yourself and others.
- Ways to be more effective in both professional and personal encounters.
- Gain awareness for how to flex and adjust behavior to be more effective with anyone.
- Confidence in ability to handle any person, problem or situation.
- Stronger sense of team and collaboration with other program participants.
Essential Negotiation
The Five Unbreakable Musts
The program will focus on developing trusting relationships between group members, managing differences in communication styles, maintaining active listening and learning throughout negotiations, and adapting negotiation styles across workplace situations.
Desirable Outcome:
This one day program will provide individuals with the knowledge and skills they need to adapt to differing negotiation styles, manage conflict, and reach lasting agreement. Through self-assessment tools, participants will explore their personal communication styles and learn effective negotiation skills to bridge the gap between their personal preferences and those of others.
Participants will learn:
- The five styles of negotiation and which one is most effective for you
- How to adapt to negotiation styles of others
- Ways to prepare for your negotiation to ensure both parties' needs are met
- Strategies for managing conflict, emotions, and the balance of power
- Techniques to uncover commonalities and opportunities for mutual gain
- How to develop fair and acceptable criteria to counter unreasonable claims and ensure negotiations are based on rational standards rather than emotions
- How to create a contingency plan (Best Alternative to a Negotiated Agreement or BANTA) to determine the course of action that will be taken if an agreement cannot be reached
Effective Presentation Skills
Influencing for Results
Presenting is one of the most critical skill sets in business. Whether you’re persuading colleagues, selling a client, energizing a team or introducing an idea to senior management, presentation presence is the difference between success and failure. Presentations provide exposure and opportunity. Connect to your personal power and ability to persuade, influence and channel your team’s energy to produce results.
Desirable Outcome: Participants understand how to use the three most critical components of presenting - focus, language and physiology. This program emphasizes how to show up with purpose and conviction. Participants will gain confidence and the ability to speak with clarity and charisma.
Participants will learn:
- How to analyze the environment
- Use of visual aids
- Define the situation, audience and objectives
- Consider presentation options
- Select and organize information
- Deliver the message with clarity and confidence
- Solicit and evaluate feedback for continued success
Staying Essential
Be the CEO of Your Career
Manage the “business of you” by networking strategically, communicating your personal value proposition and controlling your internal dialogue. You’ll be more resourceful, increase performance and stand out in any crowd.
This program outlines three things we all have in common: we have control over one and only one thing; we think in questions and we network to advance.
Desirable Outcome: Help professionals stay essential by bridging personal strength with the demands of work.
Workshop Participants Will:
- Exchange success strategies
- Manage areas of control and influence
- Be more courageous and confident
- Learn the power of questions
- Identify ways to gain certainty
Leading from the Inside Out
How Health and Wellness Impact Leadership
Exhausted? Stressed? Overloaded? Fighting fires? Are your days, “busy, as usual”? What is that costing you? Your organization? Things are busy and crazy. It doesn’t seem like there’s enough time in the day. Truth is, everyone gets 24-hours. What you do with your time is the difference.
Desired Outcome: Participants will learn to achieve superior results by increasing the productivity, effectiveness, and energy levels for themselves, their teams, and their organization. This interactive and fast paced program is useful to anyone who wants to take his or her current levels of energy, performance, and achievement to the next level.
Participants will learn:
- FOCUS - All things in life are 80% psychology, 20% skill. Mindset, goal setting, and clarification of purpose are essential to becoming more energized.
- FOOD - When, what, and how you eat powerfully affects your energy levels, performance, and productivity. You will better understand food nutrition density and ways of being alkalized.
- FITNESS - You know what you need to do. Why don’t you? You’ll discover what gets in your way and will commit to taking action.
- V.I.B.E. - Participants will design their V.I.B.E.: Values, Interests, Beliefs and Energy Sources. Effectively managing energy is not a result of willpower or self-discipline, but habit and routine. Consciously acquired habits that help you to more skillfully manage energy are called rituals. Just like an elite athlete, you have to train to build specific performance routines to increase your energy. We will design specific plans to redesign daily routines to incorporate new goals.
The Story of Success
How Your Perception is Reality
What’s your story? The one you tell yourself and others. The story about your circumstances and challenges. How do your stories impact the recall of your past, the experience of the present and the direction of your future? Are you empowered and in control or are you a victim? The interpretations you choose about your past, present and future should create a Story of Success.
Desired Outcome: This highly introspective and interactive program provides participants with a stronger awareness of their power to create, and recreate, perceptions of reality. Everyone authors life stories. Participants will learn to share a message that’s congruent with what they stand for and that will lead them to where they want to be.
Participants will learn:
- Three Alternative Stories
- Area of control
- Meaning Making
- The impact of beliefs
- Asking empowering questions
- How did I get here? – Story of past
- What does this mean? - Story of present
- Where am I going? - Story of future
The Bridge of Trust
How to Develop Extraordinary Leaders and Teams
A High Trust Leader is an individual who has unquestionably strong personal credibility and has the ability to create and grow Trust with others through a combination of character and competence. A High Trust Leader is a Manager of choice who understands the impact Trust has on two key outcomes—speed and cost—and how high or low Trust has a ripple effect organizationally and ultimately on the bottom line. A High Trust Leader understands that the level of Trust in their organization can either extract a tax or produce a dividend on every activity and dimension within a relationship, team, or organization.
Desired Outcomes: This highly interactive program provides a solid foundation for building Trust in your organization. Participants will discover the thirteen key behaviors of High Trust Leaders and how to incorporate these behaviors into their lives.
Participants will learn:
- Defining Trust
- Clarifying features and benefits of High Trust Leadership
- Identifying the thirteen key behaviors that High Trust Leaders have in common:
five, character-based
five, competence based
three, character and competence - Discover how to increase Trust levels while avoiding common pitfalls
- Reveal Myths and Truths about Trust
- Create an action plan to implement Trust tools
Coaching Skills for Managers
The Question is the Answer
One of the most important responsibilities of a manager is to coach and develop employees. As a coach, a manager plays a key role in developing the company’s future leaders and help employees define a career path.
The goal: to teach and encourage managers to ask powerful questions, clarify and commit to development plans for employees and grow future leaders.
Workshop Participants Will:
- Understand what Coaching is (and what it is not)
- Learn how to build a coaching relationship and establish trust
- Improve key coaching competencies
- Learn active listening skills
- Identify the two sources of questions
- Practice the two types of questions
- Disempowering or empowering: A simple test
- “The Road to Nowhere” feedback exercise
- Guidelines and principles for giving constructive feedback
- Tips on goal setting and accountability
The Art of Delegation
How Empowering Others Produces Results
Strategic delegation takes time, and for many of us it requires overcoming our personal barriers to delegating. However, it's well worth the effort. By delegating effectively, employees engage in important and challenging work, develop their skills and prepare for the next level of responsibility.
Participants will:
- Understand the Benefits of Delegation
- Six levels of Delegation
- Allows you to focus on strategy and direction
- Opportunity for staff development
- Opportunity to develop leadership skills
- Increased motivation and ownership
- Have a plan
- Define objectives and standards
- Specify the range of discretion
- Clarify performance consequences
- Match responsibility and authority
- Evaluate progress and results
Learn how to overcome the myths of Delegation
- Delegating makes me nonessential
- Delegating is not worth the time--I can do the job myself faster and better
- I can’t trust others with these tasks
- Delegating means giving up power and control
TESTIMONIALS:
“Shannon has supported us in our efforts to define new approaches to developing leaders…she has the unique ability to design, coach, and provide encouragement depending on the need of the individual and situation. Our team and the work we do to support the business has been enriched by her support. The team at Bridge Between knows how to make a difference.” Erin Hand, VP Talent and Development, Cox Communications, Inc.
“I have worked with numerous executive coaches in my career and Shannon is by far the best business partner for executive development. She knows how to connect with her audience on a personal level and at the same time always tie it back to the business in a creative and engaging manner. I have hired her to help further develop key people on my team and have used her as a keynote in large leadership meetings. No audience is too big or small for her as she treats each engagement with the utmost professionalism and she truly cares about positive and lasting results.” Veronica Sheehan, SVP, Network Operations, Turner Broadcasting Systems, Inc.
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